Privacy Policy

This Privacy Policy explains how AnalogyIT (ABN 55 390 718 578) collects, uses, stores and discloses personal information. It is intended to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

• Contact details: name, email, phone number and your message when you submit an enquiry.
• Service information: details you provide about your device, network, accounts or website so we can assist you.
• Billing details: invoice information needed to provide services and keep records.
• Website usage: basic analytics and technical data (for example IP address, device/browser type) to help keep the site secure and improve performance.

How we collect information

We collect information directly from you (for example via our contact form, phone, email, WhatsApp or LinkedIn). We may also collect limited information automatically when you visit our website (for example via cookies and analytics tools).

How we use your information

• Respond to enquiries and provide quotes.
• Deliver IT support, Microsoft 365/Google Workspace setup, networking help, and website services.
• Send service-related updates (for example scheduling, approvals, invoices and project progress).
• Improve and secure our website, systems and processes.

When we share information

We only share personal information when it is reasonably necessary to deliver the service, comply with the law, or protect the security of our systems. This may include sharing with trusted service providers (for example domain/hosting providers, email services, analytics providers, payment/invoicing tools). These providers are required to handle information appropriately.

Overseas storage

Some technology providers we use may store data outside Australia (for example in the United States or other regions). Where this happens, we take reasonable steps to use reputable providers and limit what is shared to what is required.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only for as long as needed for the purpose it was collected and for business/legal record keeping.

Access and correction

You can request access to, or correction of, personal information we hold about you. Email us and we will respond within a reasonable time.

Marketing

We may occasionally send helpful updates about our services. You can opt out any time by replying to the message or emailing us.

Cookies and analytics

Our website may use cookies and analytics to understand which pages are useful and to help prevent abuse. You can disable cookies in your browser settings, but some features may not work as intended.

Complaints

If you have a privacy concern, contact us first and we’ll work with you to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact

Email: info@analogyit.com
Phone: 0420 749 361